Southwest cancellations

Nearly a week after a winter storm upended holiday travel across the U.S., the airline says it is close to resuming service “with minimal disruptions.”

“Southwest tends to be pretty reliable, or at least has a reputation for being very reliable and very on time and efficient.” “In this case, that’s what I’m counting on Southwest to do.” “When it’s done well, organizations are going to put people over profits and do the right thing,” Mr. “Usually it’s another airline or another brand in the industry that we hear about that is experiencing delays and cancellations very heavily,” Mr. “We spent all Christmas Eve and Christmas Day at the airport,” said Ms. Buttigieg described the problems at Southwest as a “system failure.” Voccio said she would probably fly Southwest again if it adequately reimbursed the expenses that she and other travelers had accrued over the past week. As executives scrambled to restore normal operations, customers remained far from home and frustrated by the lack of progress or ability to contact customer service for help. The company said the scheduling systems that match pilots and attendants to flights had become overwhelmed by the volume of changes that Southwest needed to make after frigid weather around Christmas forced it to begin delaying and canceling flights. “They all jumped in and helped out.” “You can’t plan to everything that could happen in any scenario,” Southwest’s chief executive, Bob Jordan, said. By contrast, the airline had canceled just 39 flights scheduled for Friday as of Thursday afternoon, according to [FlightAware,](https://flightaware.com/) a flight tracking service.

Southwest Airlines says it's poised to resume normal schedules on Friday after a tumultuous eight-day meltdown that left hundreds of thousands of passengers ...

I believe many people are going to pause when booking their next flight and they see Southwest Airlines as the cheapest option" Dengler said. While the extreme weather affected other airlines, Southwest experienced a true meltdown at the worst possible time," he said Thursday in an email to CNN Travel. She told CNN it was "a perfect storm of all the things that have been going on with the company. "I urged Southwest leadership to better communicate what they are offering with their customers. "It can't see the best way to fix anything when flights are canceled," said Brian Brown, president of Transport Workers Union Local 550, representing Southwest dispatchers and meteorologists. "The airline said to me that they were going to go above and beyond what's required of them," Buttigieg said Thursday in an interview with NBC News. "We're continuing to work to make this up to you, and you'll continue to hear about that soon. So, maybe you know, the efforts to redeem themselves are working." ET Thursday, there were just over 2,510 US flights canceled for the day, and roughly 2,360 belonged to Southwest. "It would be an unfair and deceptive practice not to fulfill this commitment to passengers," Buttigieg wrote, specifically referring to alternative travel reimbursements. FlightAware, the flight tracking service, showed that only 39 Southwest Friday flights have been canceled as of 8:15 p.m. And the Department of Transportation is still taking a firm line with Southwest.