Southwest Airlines

Southwest Airlines, which canceled 65 percent of its flights, was the airline most affected on Monday.

At the Baltimore airport on Monday afternoon, the feeling of frustration was palpable on the arrivals floor. Francesca, a middle school student, had been looking forward to flying with her family to Fort Lauderdale, Fla., on Christmas Day, for a week of poolside relaxation and tennis. “I was looking at the other flights, and they’re like three times what I paid.” But when he arrived at Nashville International Airport, he learned that the second leg of his trip was canceled because, he was told, there was not a crew for the flight. She had spent two hours waiting in the airport customer service line before an airline employee told frustrated passengers that they could not rebook anyone. Bae, 27, who lives near Boston and works in product support for a software company, said on Monday afternoon after about eight hours stuck in the airport. After she waited in the airport for several extra hours, the flight was canceled altogether. He and his family returned from an eight-day cruise in the Bahamas on Monday to learn that their Southwest flight back home to Columbus, Ohio, had been canceled. on Monday to make an early-morning Southwest flight from Philadelphia to Nashville on his way to Los Angeles to see his family. “Our biggest issue at this time is getting our crews and our aircraft in the right places,” Mr. “It’s going to be a massive bummer,” she said.” Uba, 60, said the airline had rebooked them onto a Wednesday flight with no explanation.

The winter weather has moved out for now, but travel in and out of Denver International Airport remains snarled. The bulk of the delays centers around ...

Of those, Southwest had 418 canceled flights in and out of the airport. The airline asked that people who are not traveling in the next 72 hours wait to call. Southwest Airlines said travelers with canceled flights may request a full refund or receive a flight credit that does not expire. CPR News’ calls to the unions representing the airline’s workforce were not immediately returned Monday. The winter weather has moved out for now, but travel in and out of Denver International Airport remains snarled. The airline’s customer service lines continue to have high call volumes that have resulted in busy signals for many.

Southwest canceled more than 2,870 flights by 8:25 p.m. ET Monday — at least 70% of its schedule for the day, according to flight tracker FlightAware. The ...

[struggling to bounce back](https://www.npr.org/2021/07/26/1020612100/many-airlines-are-ill-prepared-for-the-wave-of-returning-passengers) after losing tens of billions of dollars during the pandemic's worst months. [picketed](https://www.npr.org/2022/06/30/1109137857/delta-pilots-picket-major-airports-call-for-higher-pay) at major airports this summer, calling for higher pay and highlighting staff concerns as passengers faced flight cancellations during the Fourth of July holiday rush. At Southwest, the customer service phone line's hold times averaged more than two hours, sometimes reaching four hours, according to [Colorado Public Radio](https://www.cpr.org/2022/12/26/delays-cancellations-continue-for-southwest-airlines-at-denver-airport-days-after-freezing-weather-passes/). "We've seen this again and again over the course of the last year or so, when airlines really just struggle especially after a storm, but there's pretty clear skies across the country." Despite her being grounded, her luggage was sent to Denver without her, she wrote on The number of canceled flights for Southwest is more than 10 times higher than for Delta, which had the second-most cancelations by a U.S. That issue has made it difficult for employees to access crew scheduling services and get reassignments. Staffing shortages have plagued airlines as they try to accommodate Americans' return to air travel. [started unraveling](https://www.washingtonpost.com/transportation/2022/12/23/winter-storm-friday-flight-cancellations/) before the Christmas weekend. [Houston, Texas](https://twitter.com/rinnyriot/status/1607381637679153152?s=20&t=ZU6UZP0JusJVq8Umndfv0g), and [Tampa, Fla.](https://twitter.com/EvanAxelbank/status/1607392368847908869?s=20&t=ZU6UZP0JusJVq8Umndfv0g), to [Cleveland, Ohio](https://twitter.com/KT_Tercek/status/1607322751693647875?s=20&t=ZU6UZP0JusJVq8Umndfv0g), and [Denver, Colo.](https://twitter.com/heyitscassidy/status/1607454485936492544?s=20&t=ZU6UZP0JusJVq8Umndfv0g), passengers are sharing photos and video of overwhelmed baggage claim areas and long lines at reservation counters. airline with 265 flights called off. [dangerous conditions](https://www.npr.org/2022/12/26/1145518196/us-massive-winter-storm-deaths-weather) to a big chunk of the United States, but no airline has struggled more to navigate the Christmas holiday rush than Southwest Airlines.

The U.S. Transportation Department (USDOT) said late on Monday it would examine the large number of Southwest Airlines cancelled and delayed flights in ...

Register for free to Reuters and know the full story It has also already canceled 60%, or more than 2,400, of its planned Tuesday flights. airlines including Southwest](/business/aerospace-defense/us-airlines-commit-providing-meals-hotel-rooms-extended-delays-they-caused-2022-08-31/) told USDOT they would commit to provide meals for customers delayed by three hours and hotel rooms for stranded passengers if prompted by issues under the airlines' control. Southwest declined to comment late on Monday on the USDOT statement but pointed to a statement it issued earlier offering "heartfelt apologies" and said "with consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable." "USDOT is concerned by Southwest Airlines’ disproportionate and unacceptable rate of cancellations and delays as well as the failure to properly support customers experiencing a cancellation or delay," the department said. [(LUV.N)](https://www.reuters.com/companies/LUV.N) cancelled and delayed flights in recent days to determine if they were in the airline's control, calling them "unacceptable."

Most major airlines have canceled or delayed thousands of flights, with Southwest Airlines canceling at least 70% of its flights Monday -- more than 2,600 -- ...

The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan." "And our heartfelt apologies for this are just beginning." Like, bye.'" "It's been a failure at every level at Southwest. The airline has also canceled 60% of its flights for Tuesday. As of Monday night,

Southwest Airlines canceled more than 50% of its traffic through Denver International Airport according to FlightAware, a flight-tracking service.

"The plan was to get out of here by now," said Amenit Alvarez. After two canceled flights since Thursday, Alvarez decided to wait and try rebooking later in the week. Being in the unknown is what's most disturbing." "We know the demands of holiday travel. But at this point, the many years of failure by management, despite many unions' demands to modernize, has left flight attendants fatigued, stranded, hungry and cold – on Christmas! With few other options, she wound up leaving eight hours later for a city more than 150 miles from her destination.

After canceling more than 70% of its flights, Southwest Airlines made an announcement at Hobby Airport on Monday night. Author: KHOU 11 Staff. Published: 8: ...

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Airline blames nationwide disruptions on last week's severe winter storms; warns challenges will continue into New Year's weekend.

On the other side of this, we will work to make things right for those we have let down, including our employees.” Many of them made their way to the airport, and have waited there since because they have nowhere else to go. “We sat on the tarmac for an hour because they didn’t have a gate to unload,” Bruce said. And our heartfelt apologies for this are just beginning.” Christmas Day we’ll go to the beach and walk around, then have Christmas dinner with our family. Finally, we got a phone number to call and we were able to book another flight for Monday afternoon. The airline promised it was working to recover. All but one arriving flight, from Honolulu, was canceled Monday by Southwest Airlines. The only San Diego-bound Southwest flight not canceled was a plane arriving from Honolulu, and it was delayed. Pearson said she’d arrived at the airport around 10 a.m. “What a mess.” She said she’d been told it would be at least three days before she could get a flight out of San Diego.

Travel plans for hundreds of thousands of Americans have been destroyed as Southwest Airlines cancels flights across the country.

[extreme winter weather paralyzed](https://www.forbes.com/sites/suzannerowankelleher/2022/12/22/nearly-2000-flights-canceled-winter-storm-christmas/) much of the United States starting late last week, stranding holiday travelers and creating a ripple effect of chaos at airports across the country. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.” We’ve talked an awful lot about modernizing the operation, and the need to do that.” Since last Thursday, Southwest has canceled more than 8,000 flights—and the nightmare is going to spill into Tuesday, though experts say it might take another week to resolve the situation. “This is really as bad as it gets for an airline," Kyle Potter, [executive editor of Thrifty Traveler, told NPR](https://www.npr.org/2022/12/26/1145536902/southwest-cancels-nearly-2-800-flights-in-a-full-blown-meltdown?utm_source=twitter.com&utm_campaign=npr&utm_medium=social&utm_term=nprnews). [Birthright Israel](https://www.birthrightisrael.com/) journey to explore her Jewish roots. [How To Move Out Of The US (And The Best Places To Escape)](https://www.forbes.com/sites/laurabegleybloom/2022/06/30/how-to-move-out-of-the-us-and-the-best-places-to-escape/) “It was horrible—I’ve never experienced anything like this,” says Litvak, who couldn’t get through to Southwest’s customer service by phone and spent seven hours in a line at the airport attempting to get rebooked. “When Southwest made an announcement that no one would be able to fly out of St. And it’s not only passengers who are being impacted. On Monday, December 26, Ilana Litvak went to the airport in St. [historically long lines](https://twitter.com/miahbellile/status/1607401850445369344), [piles of luggage](https://twitter.com/10NewsAcevedo/status/1607572596400476160), [travelers stranded for days](https://twitter.com/courtyuen/status/1607466161481949184) and [passengers reportin](https://twitter.com/tomroussey7news/status/1607454740342005760)g that they would not be able to rebook anytime soon.

Air travelers hoping for clear skies on Tuesday following a disastrous week of weather-related flight cancellations and delays in the US will have to extend ...

-- Greyhound, the largest provider of intercity bus service, issued a [service alert ](https://www.greyhound.com/en/service-alert)on Monday afternoon stating many of its scheduled services in the upper northeast will be canceled or disrupted until further notice due to winter weather. The agent said Southwest would be providing buses to area hotels and assured that "we will have sufficient rooms for all customers who are affected by this disruption." The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan," the agency tweeted. -- In hard-hit western New York, [Buffalo International Airport](https://twitter.com/BUFAirport/status/1607467618260107264) said in its most recent tweet that it does not plan to resume passenger flights before 11 a.m. "This ultimately is a leadership problem," Murray stated. "We've been having these issues for the past 20 months," he said. "We will make sure they are taken care of, that is not a question." rental cars to try and make sure these folks get home as quickly as possible." Calls made Monday afternoon by CNN to Southwest's customer service did not go through, so customers couldn't even get in the queue to speak to a representative. "The main hotline for US airlines will be clogged with other passengers getting rebooked. McVay said that the company's first priority right now is safety. "We had a tough day today.

Travelers wait to check in at the Southwest Airlines ticketing counter at Baltimore Washington International Thurgood Marshall Airport on October 11, 2021 in ...

[struggling to bounce back](https://www.npr.org/2021/07/26/1020612100/many-airlines-are-ill-prepared-for-the-wave-of-returning-passengers) after losing tens of billions of dollars during the pandemic's worst months. [picketed](https://www.npr.org/2022/06/30/1109137857/delta-pilots-picket-major-airports-call-for-higher-pay) at major airports this summer, calling for higher pay and highlighting staff concerns as passengers faced flight cancellations during the Fourth of July holiday rush. At Southwest, the customer service phone line's hold times averaged more than two hours, sometimes reaching four hours, according to [Colorado Public Radio](https://www.cpr.org/2022/12/26/delays-cancellations-continue-for-southwest-airlines-at-denver-airport-days-after-freezing-weather-passes/). "We've seen this again and again over the course of the last year or so, when airlines really just struggle especially after a storm, but there's pretty clear skies across the country." Despite her being grounded, her luggage was sent to Denver without her, she wrote on The number of canceled flights for Southwest is more than 10 times higher than for Delta, which had the second-most cancelations by a U.S. That issue has made it difficult for employees to access crew scheduling services and get reassignments. Staffing shortages have plagued airlines as they try to accommodate Americans' return to air travel. [started unraveling](https://www.washingtonpost.com/transportation/2022/12/23/winter-storm-friday-flight-cancellations/) before the Christmas weekend. airline with 265 flights called off. [have also ordered](https://www.cnbc.com/2022/12/22/winter-storm-forces-airlines-to-cancel-hundreds-of-flights-christmas-week.html) large-scale cancellations in the past week. [dangerous conditions](https://www.npr.org/2022/12/26/1145518196/us-massive-winter-storm-deaths-weather) to a big chunk of the United States, but no airline has struggled more to navigate the Christmas holiday rush than Southwest Airlines.

Transportation Department to review Southwest's mass flight cancellations · By the numbers: Southwest canceled nearly 70% of its 2,886 flights Monday and 60% of ...

[tweeted](https://twitter.com/USDOT/status/1607558478859759616) that it would look into the actions of Southwest, which accounted for a large amount of the more than 3,900 flight cancelations and 8,200-plus delays within, into or out of the U.S. And our heartfelt apologies for this are just beginning." In all likelihood we’ll have another tough day tomorrow as we work our way out of this," Jordan told the Journal. - "We had a tough day today. [a statement](https://swamedia.com/releases/release-7e05ea1637937dc7354128bee7527c20-winterstormelliott) Monday apologizing for the disruption. [winter storms](https://www.axios.com/2022/12/22/flight-delay-cancel-holiday-travel-winter-storm) and operational challenges continued to impact [holiday travel](https://www.axios.com/2022/12/25/flight-cancelations-continue-into-christmas-day).

Most of the disruption was on Southwest Airlines, which had called off more than 60 percent of its flights by Tuesday morning.

[at least 28 people died](https://www.nytimes.com/2022/12/26/nyregion/blizzard-storm-snow-deaths.html) and roads remained impassable after the area’s worst winter storm in more than 50 years. More than 100 flights were also canceled at Harry Reid International in Las Vegas, and similar numbers were reported for Baltimore-Washington International, Dallas Love Field in Texas and Nashville International in Tennessee. Department of Transportation [said in a statement on Monday](https://twitter.com/USDOT/status/1607558478859759616) that it would look into the Southwest issue, adding that it was concerned by the airline’s “unacceptable rate of cancellations and delays” and reports of poor customer service. The number of canceled flight began to rise last Thursday, when airlines called off more than 2,600 of them. It’s been nearly a week since the winter storm began wreaking havoc for millions of people counting on airlines to get them from point A to B. A driving ban remained in place, where the snow was expected to finally end early Tuesday after accumulations of up 49 inches. flights were canceled and more than 650 others delayed, On Saturday, Christmas Eve, nearly 3,500 flights were canceled, and slightly fewer, at about 3,200, were cut from the schedules on Christmas Day. “Our heartfelt apologies for this are just beginning,” the company said, adding that it was working to address the disruptions by “rebalancing the airline and repositioning” crews. On Tuesday morning, more than 150 flights originating at Denver International Airport, or about 17 percent of its outgoing traffic, were canceled, and more than 115 flights, or about 38 percent, were canceled out of Chicago Midway International. Tuesday’s unfolding chaos followed similar scenes on Monday, when more than 4,000 U.S. Eastern time on Tuesday, more than 2,800 U.S.

(CNN) -- Miles de viajeros en Estados Unidos que esperan cielos despejados este martes después de una semana desastrosa de cancelaciones y retrasos de ...

no fue el momento oportuno para los viajeros que habían comenzado a empujar las cifras de vuelos de la semana navideña hacia los niveles previos a la pandemia. El Departamento examinará si las cancelaciones eran controlables y si Southwest está cumpliendo con su plan de servicio al cliente", tuiteó la agencia. El agente dijo que Southwest proporcionaría autobuses a los hoteles del área y aseguró que "tendremos suficientes habitaciones para todos los clientes que se vean afectados por esta interrupción". "En última instancia, esto es un problema de liderazgo", afirmó Murray. McVay dijo que la primera prioridad de la empresa en este momento es la seguridad. Una tormenta de invierno que asoló los EE. del miércoles, retrasando la reapertura esperada otras 24 horas más tarde de lo previsto anteriormente.de lo previsto anteriormente. autos de alquiler para tratar de asegurarnos que estas personas lleguen a casa lo más rápido posible". Southwest le dijo a CNN que tiene "todo el personal para responder llamadas". "Si ya se fueron, cuídense, haga lo que tenga que hacer por su familia, guarden sus recibos", transmitió McVay. "La línea directa principal de las aerolíneas de EE.UU. Aeropuerto Hobby el lunes por la noche.

El Departamento de Transporte de EEUU investigará las cancelaciones de vuelos de Southwest Airlines que dejaron a miles de viajeros varados en medio de una ...

El Departamento de Transporte indicó en Twitter que está “preocupado por el inaceptable porcentaje de cancelaciones y demoras por parte de Southwest y por los reportes de una falta de servicio al cliente adecuado”. “Así que hemos estado dando vueltas, tratando de actualizarnos y regresar a la normalidad lo más pronto posible, lo cual es nuestra máxima prioridad”, declaró McVay. Muchas aerolíneas se vieron obligadas a cancelar vuelos debido al mal clima, pero Southwest fue de lejos la que más tuvo.

Más de 2800 vuelos más ya habían sido cancelados por todas las aerolíneas que operan en EEUU a partir de las 7 a.m. de este martes y es probable que los...

El tuit decía que el departamento investigaría si Southwest podría haber hecho algo con respecto a las cancelaciones y si la aerolínea estaba cumpliendo con su plan de servicio al cliente. El Departamento de Transporte dijo en Twitter que estaba “preocupado por la tasa inaceptable de cancelaciones y demoras de Southwest y los informes de falta de servicio al cliente rápido”. de este martes y es probable que los problemas continúen al menos hasta el miércoles.

Southwest Airlines se disculpó el lunes por los problemas operativos que causaron cancelaciones generalizadas y largas demoras en el Aeropuerto ...

Southwest agregó que sus empleados y equipos “están apareciendo en todos los sentidos. “Estamos trabajando con la seguridad a la vanguardia para abordar con urgencia la interrupción a gran escala al reequilibrar la aerolínea y reposicionar las tripulaciones y nuestra flota, en última instancia, para servir mejor a todos los que planean viajar con nosotros. “Este trabajo de seguridad primero es intencional, continuo y necesario para volver a la confiabilidad normal, una que minimice los inconvenientes de último minuto”.

Southwest Airlines canceled 71% of their flights, Monday, stranding passengers across the country. According to recently retired Love Field Aviation Director ...

The number of canceled flights for Southwest Monday was more than 10 times higher than for Delta, which had the second-most cancellations by a U.S. airline with ...

[struggling to bounce back](https://www.npr.org/2021/07/26/1020612100/many-airlines-are-ill-prepared-for-the-wave-of-returning-passengers) after losing tens of billions of dollars during the pandemic's worst months. [picketed](https://www.npr.org/2022/06/30/1109137857/delta-pilots-picket-major-airports-call-for-higher-pay) at major airports this summer, calling for higher pay and highlighting staff concerns as passengers faced flight cancellations during the Fourth of July holiday rush. At Southwest, the customer service phone line's hold times averaged more than two hours, sometimes reaching four hours, according to [Colorado Public Radio](https://www.cpr.org/2022/12/26/delays-cancellations-continue-for-southwest-airlines-at-denver-airport-days-after-freezing-weather-passes/). Southwest spokesperson Chris Perry told NPR the airline's disruptions are a result of the winter storm's lingering effects, adding that it hopes to "stabilize and improve its operation" with more favorable weather conditions. "We've seen this again and again over the course of the last year or so, when airlines really just struggle especially after a storm, but there's pretty clear skies across the country." The number of canceled flights for Southwest Monday was more than 10 times higher than for Delta, which had the second-most cancellations by a U.S. Despite her being grounded, her luggage was sent to Denver without her, she wrote on The U.S. That issue has made it difficult for employees to access crew scheduling services and get reassignments. [customer service plan](https://www.southwest.com/assets/pdfs/corporate-commitments/customer-service-plan.pdf?clk=7396032)," USDOT said in a [statement](https://twitter.com/USDOT/status/1607558478859759616?s=20&t=8vdzJTKqCcwRcn3iTIbxVA). ET — at least 60% of its schedule, according to flight tracker [dangerous conditions](https://www.npr.org/2022/12/26/1145518196/us-massive-winter-storm-deaths-weather) to a big chunk of the United States, but no airline has struggled more to navigate the Christmas holiday rush than Southwest Airlines.

More than 90% of Tuesday's US flight cancellations are Southwest, according to flight tracking website FlightAware. Southwest canceled 2,500 flights. The next ...

Southwest blamed that service meltdown on a combination of bad weather in Florida, a brief problem with air traffic control in the area and a lack of available staff to adjust to those problems. “We have reined in our capacity plans to adjust to the current staffing environment, and our ontime performance has improved, accordingly,” said Kelly on October 21. “So, we spent multiple days where we kind of got close to finishing the problem, and then it had to be reset.” “We’ve talked an awful lot about modernizing the operation, and the need to do that.” “We’ve been having these issues for the past 20 months,” he told CNN. “That is a tedious, long process.” “The phone system the company uses is just not working,” Lyn Montgomery, President of TWU Local 556, told CNN’s Pamela Brown. [tripledemic](https://www.cnn.com/2022/12/09/health/covid-influenza-rsv-vaccine-pandemic-wellness/index.html) surged across America, leaving people and their families sick with Covid, the flu and RSV. But the Federal Aviation Administration strictly regulates when flight crews can work, complicating Southwest’s scheduling efforts. The company’s CEO said this has been the biggest disruption he’s seen in his career. The Biden administration is investigating. By Monday, air travel was more or less back to normal – unless you booked your holiday travel with Southwest Airlines.

Of the 2890 flight cancellations in the U.S. early Tuesday, 2522 were called off by Southwest, according to the tracking website FlightAware.

The flight was rebooked through Burbank, California, but that flight was canceled while they sat at the gate. “The airline cannot connect crews to airplanes. “They like acted like (Tuesday’s flight) was going to go until they started saying, ‘Oh, five more minutes. She still doesn’t know what to think of Southwest. The airline didn’t even know where pilots were at.” The Dallas-based airline had little new to say about its woes. And the chaos seemed certain to continue. The airline said many pilots and flight attendants were out of position to work their flights. “I went there in 2019, and she looked at me and said, ‘I’m not going to see you again.'” Stoll said. Conrad Stoll, a 66-year-old retired construction worker in Missouri, planned to fly from Kansas City to Los Angeles for his father’s 90th birthday party until his Southwest flight was canceled early Tuesday. Others found spots to sleep on the floor. Those flights accounted for more than 80 percent of the 3,000 trips that got canceled nationwide Tuesday, according to tracking service FlightAware.

El Departamento de Transporte de EEUU investigará las cancelaciones de vuelos de Southwest Airlines que dejaron a miles de viajeros varados en medio de una ...

Los dirigentes de los sindicatos que representan a los pilotos y auxiliares de vuelo de Southwest culparon al anticuado software de programación de tripulaciones y criticaron a la dirección de la compañía. Dijo que Southwest debería al menos reembolsar en efectivo los vuelos cancelados y cubrir los gastos de hotel y comida de los pasajeros varados. En el Congreso, la Comisión de Comercio del Senado también prometió una investigación. Jordan culpó a la tormenta invernal de las interrupciones en la “altamente compleja” red de la aerolínea. “Tenemos mucho trabajo por hacer para corregir esto”, manifestó Jordan, un veterano de 34 años en Southwest que se convirtió en CEO en febrero. Esos vuelos representaban más del 80% de los 3.000 viajes cancelados el martes en todo el país, según el servicio de seguimiento FlightAware.

Southwest Airlines canceled thousands of flights on Tuesday and Wednesday, as the company struggled to recover from a deadly winter storm that has left ...

“They had committed to us that they have spent time and money on the infrastructure, but it has not been enough,” said Ms. Making matters worse for customers: Southwest has a policy of not exchanging tickets with other airlines, so the company could not rebook passengers on other flights, Mr. “Southwest clearly took the worst of this,” Mr. Most carriers operate on a “hub and spoke” basis, with planes returning to a hub airport after flying out to other cities — United has hubs, for example, at the airports serving Newark, Houston and Denver. He said that the airline had been unable to get flight crews to where they needed to be, compounding the effects of the bad weather, and that the “giant puzzle” could take days to solve. Hub-and-spoke airlines can shut down specific routes when bad weather hits, and with good planning, the companies can have crews and planes in place to restart operations when conditions improve. “Our plan for the next few days is to fly a reduced schedule and reposition our people and planes,” Mr. Many of the industry’s problems can be traced to staffing shortages that were caused in part by [early retirements and buyouts](https://www.nytimes.com/2020/09/30/business/airline-worker-furloughs-coronavirus.html) that the industry offered workers after ticket sales collapsed in 2020. Buttigieg said in a statement Tuesday that he had also spoken to Southwest’s chief executive, Mr. Lyn Montgomery, the president of Transport Workers Union Local 556, which represents Southwest Airlines flight attendants, said she had spoken Tuesday with Pete Buttigieg, the transportation secretary, to discuss the breakdown at Southwest. On Tuesday, [President Biden](https://twitter.com/POTUS/status/1607792173923041283) reposted that statement on Twitter and urged customers to check to see if they were eligible for compensation. Thousands of travelers were stranded at airports, and many said Southwest had done little or nothing to get them to their destinations.

(NEXSTAR) – Despite the worst of the winter weather being over by Tuesday, the travel nightmare for Southwest Airlines was far from over.

[looking into the thousands of flights canceled](https://thehill.com/policy/transportation/3789391-department-of-transportation-says-its-concerned-by-southwests-unacceptable-rate-of-cancellations/) by Southwest to see if the company is complying with the promises outlined in its customer service plan. [Nexstar Media Wire News](https://thehill.com/homenews/nexstar_media_wire/) [Nexstar Media Wire News](https://thehill.com/homenews/nexstar_media_wire/) [Nexstar Media Wire News](https://thehill.com/homenews/nexstar_media_wire/) [Nexstar Media Wire News](https://thehill.com/homenews/nexstar_media_wire/) [See All](https://thehill.com/homenews/nexstar_media_wire/) “We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S.,” the airline said. [See all Hill.TV](https://thehill.com/hilltv) [See all Video](https://thehill.com/video) The bad weather in part of the country triggered a snowball effect that had travelers in sunny [Nexstar Media Wire News](https://thehill.com/homenews/nexstar_media_wire/)

La aerolínea emitió una disculpa a los viajeros de vacaciones varados, afirmando que sus desafíos operativos se derivan de la histórica tormenta de invierno ...

“El departamento examinará si las cancelaciones eran controlables y si Southwest está cumpliendo con su plan de servicio al cliente”. Durante ese mismo período de tiempo, se cancelaron 106 vuelos de Southwest Airlines y se retrasaron 30 vuelos de la misma aerolínea - Captado en video: Santa Claus nada entre ... - Levantan cierre preventivo en el Mall of ... - Verifica tu bolsillo: podrías tener un ... - Curioso estudio revela las canciones más ... Southwest Airlines dijo que tenía todo el personal a fines de la semana pasada y que estaba preparado para el fin de semana de Navidad que se acercaba cuando el clima severo se extendió por todo el continente. El lunes, a partir de las 8 p.m., se cancelaron más de 160 vuelos y se retrasaron más de 340 vuelos en LAX. - Main A partir del lunes por la noche, según el sitio web de Southwest, todos los vuelos que salen de los principales aeropuertos del sur de California “no estaban disponibles” hasta el sábado, incluidos los vuelos desde LAX, el aeropuerto John Wayne en el condado de Orange, el aeropuerto de Hollywood Burbank y el aeropuerto de Long Beach. Southwest Airlines ha cancelado cientos de vuelos, incluyendo los que salen del Aeropuerto Internacional de Los Ángeles (LAX) y la región del sur de California hasta el sábado, luego de días de cancelaciones generalizadas para la aerolínea económica en los aeropuertos de todo el país. El clima exterior es espantoso en la mayor parte del país y Southwest Airlines está entregando este martes trozos de carbón disfrazados de vuelos cancelados en los aeropuertos de todo el sur de California.

Southwest Airlines customers are scrambling to change travel plans amid another day of heavy cancellations. More than 2,900 Southwest flights were canceled ...

President Joe Biden said airlines will be [held accountable](https://twitter.com/POTUS/status/1607792173923041283). Southwest customers impacted by cancellations or a "significant flight delay" between Dec. [Department of Transportation to review Southwest cancellations](https://www.usatoday.com/story/travel/airline-news/2022/12/27/southwest-airlines-flight-cancellations-storm-dot-probe/10954996002/) The Department of Transportation requires all airlines to offer refunds when a flight is canceled for any reason. 2 may submit receipts by The "As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one third of our schedule for the next several days." [What you need to know and what airlines owe travelers](https://www.usatoday.com/story/travel/airline-news/2022/12/02/airline-flight-cancellations-delays-compensation/10790186002/) [cancellations](https://www.usatoday.com/story/travel/airline-news/2022/12/15/us-airports-most-flight-cancellations-delays/10888995002/). ['Administration is working to ensure airlines are held accountable'](https://www.usatoday.com/story/news/politics/2022/12/27/biden-airlines-accountable-flight-cancellations/10956375002/) [1,000 Southwest flyers sleep overnight at Denver airport](https://www.usatoday.com/story/travel/airline-news/2022/12/27/southwest-airlines-flights-cancellations-denver-airport/10955798002/) [Hard-hit Buffalo area braces for more snow; thaw in sight Wednesday](https://www.usatoday.com/story/news/nation/2022/12/27/winter-storm-updates-buffalo/10954028002/)

Today, U.S. Senator Maria Cantwell (D-Wash.), Chair of the Senate Committee on Commerce, Science, and Transportation, released the following statement rega.

The Committee will be looking into the causes of these disruptions and its impact to consumers. “The problems at Southwest Airlines over the last several days go beyond weather. [Cantwell Statement on Southwest Airlines Flight Cancellations](https://www.commerce.senate.gov/2022/12/cantwell-statement-on-southwest-airlines-flight-cancellations)

Airline has so far canceled an estimated 10,000 scheduled flights. Washington (December 27, 2022) – Senators Edward J. Markey (D-Mass.) ...

In May, the three lawmakers [wrote a letter](https://www.markey.senate.gov/news/press-releases/senator-markey-chairwoman-cantwell-and-senator-blumenthal-urge-transportation-department-to-increase-transparency-and-efficiency-for-airline-refunds) to DOT Secretary Pete Buttigieg urging the Department to use its regulatory power to take actions to protect consumers by clarifying and codifying policies requiring carriers and ticket agents to provide prompt refunds after a flight is cancelled or significantly delayed, as well as clarifying the rights for consumers who are unable to travel due to government restrictions or the declaration of a public health emergency. “Southwest cannot avoid compensating passengers by claiming these flight cancellations were caused by recent winter storms. Southwest is planning to issue a $428 million dividend next year – the company can afford to do right by the consumers it has harmed.

Southwest isn't the only airline experiencing delays and cancellations, but it is by far the worst-hit, with about 5500 of its flights canceled across the ...

Finally, the family decided to rent a car and drive back to Denver — a 26-hour drive. Just before they departed for the airport, Lenz checked his phone app "to make sure everything was good." So our goal is to take a quick breather at the hotel and then pick it up again so we can be there Thursday night," Lenz says. Mike Santoro, the vice president of the Southwest Airlines Pilots Association that represents the airline's more than 10,000 pilots, said on CNN that the union was "tired of apologizing for Southwest. "But that's when everything started to get canceled," he says — including his Tuesday flight. "Southwest has always been a laggard when it comes to technology." Our hearts go out to all of the passengers." "So when there's bad weather, everything tends to get out of position." "And our heartfelt apologies for this are just beginning," Southwest said. We've had clear skies in the United States for several days now, more or less, and Southwest is the only airline that is failing so spectacularly here." With Southwest, however, "their pilots take off in the morning from one city, then they fly to two, three, four, five, six other cities. Now, the soonest he's been able to reschedule is for Thursday night.

El Departamento de Transporte de Estados Unidos anunció que investigará las cancelaciones de vuelos por parte de Southwest Airlines que dejaron a miles de.

El Departamento de Transporte indicó en Twitter que está “preocupado por el inaceptable porcentaje de cancelaciones y demoras por parte de Southwest y por los reportes de una falta de servicio al cliente adecuado”. “Este es el problema más grave que yo he visto”. “Así que hemos estado dando vueltas, tratando de actualizarnos y regresar a la normalidad lo más pronto posible, lo cual es nuestra máxima prioridad”, declaró McVay. Muchas aerolíneas se vieron obligadas a cancelar vuelos debido al mal clima, pero Southwest fue de lejos la que más tuvo. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.— TransportationGov (@USDOT) [Southwest Airlines](https://www.dallasnews.com/espanol/al-dia/estados-unidos/2021/11/01/southwest-airlines-insulto-biden-brandon/) que dejaron a miles de viajeros varados en medio de una [fuerte tormenta invernal.](https://www.dallasnews.com/espanol/al-dia/dallas-fort-worth/2022/08/17/clima-en-dallas-hoy/)

The Dallas-based airline has canceled more flights than any other airline during the holidays, prompting federal investigators to ask why.

On Christmas Day, [more than 100 flights](https://www.expressnews.com/news/local/article/San-Antonio-Airport-flights-17677218.php) were delayed or canceled at the San Antonio International Airport. Those technology problems, he said, have left pilots and crews stranded in cities across the country looking for accommodations, unable to get through to airline officials to find out where they — or the planes they’re scheduled to staff — are supposed to be. Department of Transportation called the service meltdown, which resulted in the cancellation or delay of most of the carrier’s flights over the holiday weekend, “disproportionate and unacceptable.” Our hearts go out to all of the passengers.” “We’ll work to make things right for those we’ve let down.” “The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.” 31, and you’ll help us get one step closer to achieving our $90,000 goal. Join or renew as a member before Dec. “This weather situation is overwhelming. “We are tired of apologizing for Southwest. flights that day. And air travelers’ woes are likely to continue this week.

La aerolínea informó una cantidad “desproporcionada” de cancelaciones en comparación con otras aerolíneas importantes cuando comenzó la fiebre de los...

"Al otro lado de esto, trabajaremos para hacer las cosas bien para aquellos a quienes hemos defraudado, incluidos nuestros empleados", concluye el comunicado. Con toda probabilidad, mañana tendremos otro día difícil mientras salimos de esto”, dijo el CEO de Southwest, Bob Jordan, a The Wall Street Journal en una entrevista el lunes por la noche. Contábamos con todo el personal y estábamos preparados para el próximo fin de semana festivo. “Nuestras más sinceras disculpas por esto apenas comienzan”, dijo la aerolínea en un comunicado. Es un problema de programación, no de personal", dijo el vocero. Se reportaron escenarios similares en aeropuertos de EEUU.

El gobernador de Illinois, J.B. Pritzker, dice que ha estado en contacto con funcionarios federales con respecto a la cancelación de miles de vuelos de...

“Southwest Airlines debe tomar medidas inmediatas para ayudar a todos aquellos que están varados y esperando interminables horas para sus vuelos”, dijo. “Sigo de cerca los desafíos continuos que enfrentan los consumidores con respecto a sus vuelos cancelados de Southwest”, dijo Pritzker. El gobernador de Illinois, J.B.

Southwest Airlines no se ha recuperado de las cancelaciones de vuelos debido a la tormenta invernal que azota a Estados Unidos desde la semana pasada.

Aunque Southwest afirma haber contado con todo el personal para el fin de semana festivo, la enfermedad complica la adaptación al mayor estrés del sistema. La tormenta invernal Elliot azotó con fuerza en Chicago y Denver, estados en los que Southwest tiene dos de sus sedes más importantes. "Esos tiempos de respuesta atascan las cosas", comentó. Al parecer, la situación no mejorará con prontitud, pues Southwest alertó que seguirá cancelando vuelos hasta que pueda volver a normalizar sus operaciones. Al menos el 87% de las cancelaciones de vuelos en Estados Unidos durante este martes corresponden a Southwest, según registra el sitio web de seguimiento FlightAware. Aunque el lunes, los viajes aéreos se normalizaron más o menos, quienes reservaron su viaje de vacaciones con esta aerolínea no la están pasando bien.

Según el rastreador de vuelos FlightAware Southwest canceló cerca del 70% de sus vuelos diarios el lunes, más de 2,900, y más de 3,000 vuelos para las 5 pm, ...

“Y así es exactamente como terminamos donde estamos hoy”. La aerolínea dice que su única preocupación es “la máxima seguridad” de sus pasajeros y que “la gente de Southwest comparte el objetivo de cuidar a todos y cada uno de los clientes”. Southwest explica que, si bien contaba con todo el personal necesario para el período de viaje de vacaciones, la tormenta los obligó a hacer cambios diarios en sus itinerarios "a un volumen y magnitud que aún permite el uso de las herramientas que disponen nuestros equipos para recuperar la capacidad de la aerolínea". “Esta tarde, el secretario Buttigieg habló con el director ejecutivo de Southwest Airlines y expresó que espera que la aerolínea cumpla con los compromisos que ha hecho con los pasajeros, incluido el suministro de cupones para comidas, reembolsos y alojamiento en hoteles para aquellos que experimenten retrasos significativos o cancelaciones que se produzcan como resultado de las decisiones y acciones de Southwest”, dijo el comunicado. Según el rastreador de vuelos FlightAware Southwest canceló cerca del 70% de sus vuelos diarios el lunes, más de 2,900, y más de 3,000 vuelos para las 5 pm, hora del este del martes, lo que supera el 70% de los vuelos programados para ese día. [tormenta invernal](https://www.univision.com/noticias/meteorologia/buffalo-tormenta-invernal-eeuu) que [complicó los planes de viajes](https://www.univision.com/noticias/estados-unidos/vuelos-cancelados-caos-aeropuertos-fuerte-tormenta-invernal-eeuu) de las fiestas navideñas a vacacionistas en todo el país, [Southwest Airlines](https://www.univision.com/temas/southwest-airlines), la aerolínea de bajo costo más grande del mundo, parece tener más dificultades que sus competidores para lograrlo.

Relief is still a few days away for passengers booked with Southwest Airlines this week, as the beleaguered airline continues to grapple with what US ...

He added: "It is frustrating for the pilots, the flight attendants and especially our passengers. "It can't handle the number of pilots, flight attendants that we have in the system, with our complex route network. Speaking to CNN on Tuesday, the vice president of the Southwest Airlines Pilots Association, Capt. We fly a point-to-point network, which can put our crews in the wrong places, without airplanes." "We will make sure they are taken care of, that is not a question." rental cars to try and make sure these folks get home as quickly as possible." "First things first, travelers who are still stuck waiting on Southwest and need to get somewhere should try to book a flight with another airline as soon as possible ... "We've seen a lot of families who are sleeping on the floor, and it just breaks my heart." Hobby Airport on Monday night the airline will do everything possible to right the challenges passengers have experienced, including "hotels, ride assistance, vans ... "The main hotline for US airlines will be clogged with other passengers getting rebooked. Out of the 2,743 cancellations already made for Wednesday flights within, into or out of the United States as of 5:30 a.m. Meanwhile, the website shows the airline has already canceled another 2,348 flights for Thursday.

The holiday travel season has not been kind to travelers in general but it has been especially bad for those booked with Southwest Airlines.

[Wanna Get Away fare class](https://www.nerdwallet.com/article/travel/southwest-wanna-get-away-fares-guide)). [baggage insurance](https://www.nerdwallet.com/article/travel/baggage-insurance-explained) and you’ve been separated from your possessions, you’ll likely be reimbursed for replacements or purchases to hold you over in the interim. [travel credit cards](https://www.nerdwallet.com/article/travel/credit-cards-that-provide-travel-insurance) also insure trips purchased on that card, but coverage can vary. I called [Chase](https://www.nerdwallet.com/article/travel/the-chase-sapphire-preferred-card-travel-insurance-benefits-explained)’s benefits number at 888-320-9961 on Christmas Day to understand their coverage in my family’s scenario. airports had the highest rate of cancellations (based on originating flights), according to FlightAware data: That was the case when a hurricane grounded flights ahead of one couple’s destination wedding in Puerto Rico, their [travel insurance company paid for an impromptu wedding in New York](https://www.nerdwallet.com/article/travel/how-travel-insurance-paid-for-a-couples-impromptu-wedding) instead. airfares are entitled to a full refund](https://www.nerdwallet.com/article/travel/travel-cancellation-refunds-and-vouchers-the-basics) under [ Department of Transportation regulations](https://www.transportation.gov/sites/dot.gov/files/2020-05/Refunds-%20Second%20Enforcement%20Notice%20FINAL%20%28May%2012%202020%29.pdf) if your flight was canceled. Show them the same kindness in return, and make holiday travel a little easier for everyone. [Travel insurance](https://www.nerdwallet.com/article/insurance/travel-insurance) companies might prove more useful than Southwest in reimbursements, so — if you purchased it — contact your provider immediately. Luckily, [Southwest launched a webpage specific to the recent chaos,](https://www.southwest.com/traveldisruption/) allowing you to request a refund by submitting your confirmation number and name. Yet, phone hold times are painfully long (as in multiple hours), as are many airport lines. If you, like, them, are trying to fly on Southwest (or purchased airfare for a flight that eventually got canceled), here are 10 things to do now:

DALLAS (AP) — Southwest Airlines volvió a cancelar miles de vuelos el martes tras la fuerte tormenta invernal que arruinó los planes de viaje navideños en ...

Cities where large numbers of scheduled flights simultaneously froze as record bitter cold brought challenges for all airlines. Our network is highly complex ...

Our plan for the next few days is to fly a reduced schedule and reposition our people and planes, and we're making headway and we're optimistic to be back on track before next week. With our large fleet of airplanes and flight crews out of position in dozens of locations. So, we're the largest airline in 23 of the top 25 travel markets in the U.S.

DALLAS (AP) — Southwest Airlines volvió a cancelar miles de vuelos el martes tras la fuerte tormenta invernal que arruinó los planes de viaje navideños en ...

Los dirigentes de los sindicatos que representan a los pilotos y auxiliares de vuelo de Southwest culparon al anticuado software de programación de tripulaciones y criticaron a la dirección de la compañía. Bryce Burger y su familia planeaban realizar un crucero a México con salida desde San Diego el 24 de diciembre, pero su vuelo desde Denver fue cancelado sin previo aviso. "La aerolínea no puede conectar a las tripulaciones con los aviones. Dijo que tampoco podrá ver a su madre de 88 años. Esos vuelos representaban más del 80% de los 3.000 viajes cancelados el martes en todo el país, según el servicio de seguimiento FlightAware. Y el caos parecía que iba a continuar.