Southwest

Southwest Airlines, which canceled 65 percent of its flights, was the airline most affected on Monday.

At the Baltimore airport on Monday afternoon, the feeling of frustration was palpable on the arrivals floor. Francesca, a middle school student, had been looking forward to flying with her family to Fort Lauderdale, Fla., on Christmas Day, for a week of poolside relaxation and tennis. “I was looking at the other flights, and they’re like three times what I paid.” But when he arrived at Nashville International Airport, he learned that the second leg of his trip was canceled because, he was told, there was not a crew for the flight. She had spent two hours waiting in the airport customer service line before an airline employee told frustrated passengers that they could not rebook anyone. Bae, 27, who lives near Boston and works in product support for a software company, said on Monday afternoon after about eight hours stuck in the airport. After she waited in the airport for several extra hours, the flight was canceled altogether. He and his family returned from an eight-day cruise in the Bahamas on Monday to learn that their Southwest flight back home to Columbus, Ohio, had been canceled. on Monday to make an early-morning Southwest flight from Philadelphia to Nashville on his way to Los Angeles to see his family. “Our biggest issue at this time is getting our crews and our aircraft in the right places,” Mr. “It’s going to be a massive bummer,” she said.” Uba, 60, said the airline had rebooked them onto a Wednesday flight with no explanation.

Southwest Airlines Co. confronted crippling cancellations and delays, with more than 80% of its flights scrapped or late, as operational woes mushroomed in ...

Southwest Airlines blamed the "lingering effects" of a winter storm and scheduling problems for the reason hundreds of customers' flights were canceled ...

and Canada ahead of the holidays. The site said Southwest Airlines had 1,253 cancellations — nearly a third of its scheduled flights and about five times as many as any other major U.S. [as a massive storm snarled travel](https://apnews.com/article/winter-storm-forecast-updates-d0808da42ce16e8a0ca4541b747572cb) in the U.S. Some 2,085 domestic and international flights were canceled on Monday as of about noon EDT, according to the tracking site FlightAware. This forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity." "We’re working to reach to customers whose travel plans will change with specific information and their available options," the statement read.

The winter weather has moved out for now, but travel in and out of Denver International Airport remains snarled. The bulk of the delays centers around ...

Of those, Southwest had 418 canceled flights in and out of the airport. The airline asked that people who are not traveling in the next 72 hours wait to call. Southwest Airlines said travelers with canceled flights may request a full refund or receive a flight credit that does not expire. CPR News’ calls to the unions representing the airline’s workforce were not immediately returned Monday. The winter weather has moved out for now, but travel in and out of Denver International Airport remains snarled. The airline’s customer service lines continue to have high call volumes that have resulted in busy signals for many.

The airline has canceled nearly 2,700 flights, according to FlightAware. Dallas isn't the only airport experiencing delays and cancelations.

While the winter storm has shone a spotlight on the failures of the airline to implement technology that could make a difference, it is just one of many demands the union has made to improve working conditions for flight attendants.More about TWU Local 556’s demands can be found at www.MakeItRightSWA.org, a website detailing the many operational changes Southwest Airlines needs to make to improve the lives of flight attendants and the traveling public.Meanwhile, TWU Local 556 leadership works around the clock to try to assist flight attendants to continue the work of helping ensure their basic needs are met, and represent members in issues related to fatigue, legality to fly, health and safety, and many more. While reroutes and rescheduling are understood to be a part of the job in the airline industry, the massive scale of the failure over the past few days points to a shirking of responsibility over many years for investing in and implementing technology that could help solve for many of the issues that plague flight attendants and passengers alike.In an address to the company published on December 25, Christmas Day, Southwest Airlines CEO Bob Jordan said, "Part of what we’re suffering is a lack of tools. For our customers and our crews, Southwest Airlines has to Southwest Airlines has failed its employees once again, the result of years of refusal to modernize operations, notes TWU Local 556, the union of Southwest Airlines flight attendants. TWU Local 556 is in its fourth year of negotiations for a new collective bargaining agreement with Southwest Airlines. Trying to get home for Christmas seems like a dream to flight attendants who are struggling with the nightmare of simply trying to secure appropriate shelter, food and rest." While he goes on to say that "nothing trumps Safety," it’s a sentiment that seems in stark contrast to the harsh working conditions that have plagued flight crews for days, including flight attendants, whose job is to ensure safety on board, and who are left fatigued and worked well past acceptable time limits." The lack of technology has left the airline relying on manual solutions and personal phone calls, leaving flight attendants on hold with Southwest Airlines for up to 17 hours at a time simply to be released to go home after their trip, or while attempting to secure a hotel room or know where their next trip will be. The way Southwest Airlines has treated its flight crews can only be termed ‘despicable,’" said Lyn Montgomery, president of TWU Local 556, the union of Southwest Airlines flight attendants. Unfortunately, like the song says, 'I’ll be home for Christmas if only in my dreams' became reality for a lot of travelers who have tried, some for days, to catch a flight to be with loved ones. And this time, it’s on Christmas.While Southwest COO Andrew Watterson admitted its current systems are "overmatched" by Winter Storm Elliott, the union points to years of neglect in securing and implementing technology that would make the difference for flight crews, employees and also customers. Though, due to the high demand from Winter Storm Elliott, we are still experiencing high call volumes which may result in busy signals.

The Southwest Airlines ticketing counter at Charleston International Airport is stretched down the corridor in the main concourse.13 out of 23 flights have ...

Southwest Airlines passengers in St. Louis are voicing frustration amid flight cancelations, delays, and complaints of lost baggage.

They’re gonna send it to Phoenix and then send it back and we can come back to the airport to pick it up.” Bell was re-booked for a flight on Monday and spent hours in line at the ticket counter after that flight was also canceled. “You register to tell them that your flight was canceled but I don’t get it,” Stuckey says. Customers can also speak with a representative at the baggage service office in an airport where we operate or contact Southwest customer service. With the weather now considerably more favorable, we continue work to stabilize and improve our operation. The line for baggage claim also had people like Mark Stuckey waiting for hours. I don’t understand why somebody can’t let people walk back there, find their luggage, check their ID and check their tag.” “I stood in line for 40 minutes trying to get ahold of somebody last night. Oglesby missed work on Monday and says he can’t miss another. Louis resident Bill Bell had his Southwest flight to Phoenix canceled on Friday. (KMOV) - Southwest Airlines passengers in St. Similar scenes have been spotted in