Ulta Beauty apologized to fans on social media, too, who said the brand's apology wasn't enough to undo the damage of the first message.
The email was intended to promote an online-only marketing campaign. The email’s subject line was “Come hang with Kate Spade and get $15 off,” which many read as a reference to the fashion designer, Kate Valentine Spade, and her death by suicide in 2018. “Mental health is a very serious, important issue in this country, and not something we would ever take lightly,” the statement said.
Ulta Beauty is apologizing for sending a newsletter to customers with a subject line containing a "very insensitive choice of words."
"It was certainly not reflective of the deep respect we have for Kate Spade, her family and the Kate Spade New York brand and brand teams," the company said. For this, we are deeply sorry," the company said in a statement. In an email sent Sunday, the chain wrote "Come hang with Kate Spade" promoting the brand's line of perfumes.
Ulta Beauty has apologized for the email with an "insensitive subject line" sent Sunday that caused backlash from shoppers.
Ulta Beauty apologized for its email that said "Come hang with Kate Spade," language some customers felt was insensitive given the designer's death.
Our teams are human, and this was truly an error." Our teams are human, and this was truly an error." This was truly an insensitive error. This was truly an insensitive error. This was truly an insensitive error. The company also posted a statement to their Instagram stories, saying that "Mental health is a very serious, important issue in this country and not something we would ever take lightly.
Ulta Beauty apologized for its email that said "Come hang with Kate Spade," language some customers felt was insensitive given the designer's death.
Our teams are human, and this was truly an error." Our teams are human, and this was truly an error." This was truly an insensitive error. This was truly an insensitive error. This was truly an insensitive error. The company also posted a statement to their Instagram stories, saying that "Mental health is a very serious, important issue in this country and not something we would ever take lightly.
Ulta Beauty has apologized for the email with an "insensitive subject line" sent Sunday that caused backlash from shoppers.
Ulta Beauty is facing a firestorm of negative social media attention after accidentally referencing the death of designer Kate Spade in a recent marketing.
The company will likely have to apologize for the crass marketing mishap. The headline read, “Come hang with Kate Spade and get $15 off.” The headline of the email inadvertently referenced the method by which Kate Spade passed away.
Ulta is under fire after emailing out a promotion that collabs with Kate Spade ... one that refers to the fashion designer's untimely death.
We apologize to the Spade family, our Kate Spade New York brand partners and to our guests. She left a note behind for her daughter, telling the 13-year-old it wasn't her fault. Thank you for understanding as we strive to do better." 11:28 AM PT -- A rep for Ulta tells TMZ ... "Ulta Beauty recently sent an email featuring Kate Spade New York fragrance with an insensitive subject line and for this, we sincerely apologize. Ulta is under fire after emailing out a promotion that collabs with Kate Spade ... one that refers to the fashion designer's tragic death. Ulta Sends Out Kate Spade Email, Mistakenly References Designer's Suicide
Many 'disgusted' shoppers were upset by the 'insensitive' and 'tone deaf' subject line. Ulta has apologized to the Spade family and its customers.
We apologize to the Spade family, our Kate Spade New York brand partners and to our guests. “Ulta Beauty recently sent an email featuring Kate Spade New York fragrance with an insensitive subject line and for this, we sincerely apologize. Ulta Beauty ULTA, +2.21%pushed an email on Sunday night that promoted Kate Spade New York fragrances. “Ulta no.” (Tapestry, Inc. TPR, +2.07%— formerly known as Coach — has owned the Kate Spade brand since 2017.) Kate Spade New York donated $1 million to suicide prevention groups to honor its founder’s death.
Ulta Beauty sent out an email for a Kate Spade perfume on Sunday and accidentally referred to the designer's suicide. Ulta's message to customers said, ...
We apologize to the Spade family, our Kate Spade New York brand partners and to our guests. “Kate suffered from depression and anxiety for many years. Not only did I get a metric f—k ton of emails all night, but the headline was BULLS—T. Ulta gives no care to the mental health community, Kate Spade or her family. As May marks Mental Health Awareness month, another noted, “Kate Spade was amazing and an icon. Ulta’s message to customers read “Come hang with Kate Spade” alongside a sale for its beauty products. “Ulta Beauty recently sent an email featuring Kate Spade New York fragrance with an insensitive subject line and for this, we sincerely apologize,” the rep said.
Many social media users are calling out Ulta Beauty after the company sent out a mass email promotion in collaboration with Kate Spade.
— Geoffrey P. Saunders (@MRGPSaunders)— Geoffrey P. Saunders (@MRGPSaunders) #MentalHealthAwarenessMonthand @ultabeautysends an email blast “come hang with Kate Spade”. To say this is insensitive is being too lenient, this is an abhorrent lack of humanity. I don’t understand how that Ulta/Kate Spade email was sent. Been a customer for many years, even worked at an Ulta. NEVER AGAIN 😒 pic.twitter.com/nkdRArxjUK May 2, 2022 This is a huge fucking slap in the face. In 2018, Kate Spade died by suicide and it was later revealed that she hanged herself in her New York City apartment. Not ULTA sending an email saying “ come hang with Kate spade” 🥴— Tia.🦋 (@Dollsojex) May 2, 2022
Beauty brand Ulta sent out a marketing email with the subject line 'Come hang with Kate Spade.' The designer who founded the label died by suicide in June ...
Your lack of attention to detail is sad at best, negligent and hurtful at worst. 'Kate suffered from depression and anxiety for many years. There were personal demons she was battling.' There are the things a thoughtful content team works on. Yet another called it 'awful,' writing: 'Kate Spade was amazing and an icon. Tone can vary + each brand should have a glossary of terms. 'The @ultabeauty email tonight is the perfect example of how key style guides are. Apparently nobody in marketing at Ulta remembers how Kate Spade died. Is this some kind of sick joke? 'I cannot believe I got this email today. On Monday morning, beauty retailer Ulta sent out a sales email to subscribers with the subject like: 'Come hang with Kate Spade' On Monday morning, beauty retailer Ulta sent out a sales email to subscribers with the subject like: 'Come hang with Kate Spade.'
Ulta Beauty Inc. has yanked an e-mail advertisement that many customers said referenced the suicide of the late designer Kate Spade.
"Ulta Beauty recently sent an email featuring kate spade new york fragrance with an insensitive subject line and for this, we sincerely apologize," the company said in a statement to FOX Television Stations. "Mental health is a very serious, important issue in this country, and not something we would ever take lightly. We apologize to the Spade family, our kate spade new york brand partners and to our guests. Call 1-800-273-TALK for free and confidential emotional support. Call the National Suicide Prevention Lifeline at 1-800-273-8255. The beauty supply chain store was promoting some of Spade’s fragrances. While investigators were still in the early stages of their inquiry, the then-NYPD’s chief of detectives, Dermot Shea, said evidence including a note pointed to "a tragic suicide.
International cosmetics company Ulta Beauty is apologizing after sending out a promo for perfume that struck some people as tone-deaf.
Ulta Beauty has issued an apology after an email was sent to customers inviting them to "hang" with late fashion icon Kate Spade, who died by suicide in ...
"And it was certainly not reflective of the deep respect we have for Kate Spade, her family and the kate spade new York brand and brand teams. Mental health is a very serious issue and we apologize to the Spade family, our brand partners and our guests as this mistake may have implied otherwise. “We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries. Thank you for understanding as we strive to do better." We are working internally to ensure something like this never happens again." "An ignominious start by demonstrating the carelessness people tend to have around this topic."
Spade, a fashion designer and the founder of the "kate spade" brand, died by suicide in 2018.
“We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries. We are working internally to ensure something like this never happens again.” “In an email we recently sent featuring the kate spade new york brand of fragrances, a very insensitive choice of words was used and for that we are very sorry,” the emailed apology began.
Ulta Beauty apologized for an email that insensitively referenced Kate Spade, the designer who killed herself in 2018.
On Sunday evening, Ulta issued an apology to customers, brand partners and the Spade family, noting that the subject was a result of human error. “Mental health is a very serious, important issue in this country, and not something we would ever take lightly,” the statement read. Ulta Beauty is receiving backlash following an email the retailer sent this week referencing deceased designer Kate Spade. The subject line of a message that went to customers on Sunday read, “Come hang with Kate Spade”—a word choice that appeared to allude to Spade’s suicide by hanging four years ago.
After sending an email that seemingly referenced Kate Spade's death by hanging, Ulta Beauty has issued a new email apologizing for the “error.”
"We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries. "Kate was the most beautiful woman in the world," his message began. According to TMZ, the beauty retailer sent an email to its mailing list on May 1 that read, "Come hang with Kate Spade and get $15 off." "We are working internally to ensure something like this never happens again." "Simply put, this is below our standards." "In an email we recently sent featuring the kate spade new york brand fragrances, a very insensitive choice of words was used and for that we are very sorry," the email began.
The beauty chain Ulta apologized for sending out an email that appeared to reference Kate Spade's suicide.
After her death, the legendary designer's husband Andy Spade told PEOPLE, "Kate suffered from depression and anxiety for many years. We apologize to the Spade family, our Kate Spade New York brand partners and to our guests. "Mental health is a very serious, important issue in this country, and not something we would ever take lightly.
Ulta Beauty apologized for an email promoting the products from the late Kate Spade. The company called it an “upsetting mistake” after outcry on social ...
“We’re keenly aware that May is Mental Health Awareness Month,” Ulta said in the statement. We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries,” the company’s statement said. “Kate Spade is no longer with us due to mental illness and suicide by hanging.
Retailer Ulta Beauty apologized Monday after it emailed customers to say "Come hang with Kate Spade" as part of a promotion for the luxury brand, whose.
"Mental health is a very serious, important issue in this country, and not something we would ever take lightly," she said. "At Ulta Beauty, our teams are human, and this was truly an error with no intent to do harm." The apology praised Kate Spade New York for "the joy it brings to the beauty and fashion industries."
Ulta Beauty has apologized for the email with an "insensitive subject line" sent Sunday that caused backlash from shoppers.
Ulta Beauty has apologized for the email with an "insensitive subject line" sent Sunday that caused backlash from shoppers.